Shipping + Returns
In stock items are shipped via UPS Monday through Friday. We strive to fulfill orders promptly and ship in-stock items within 48 hours. Orders placed over the weekend will be processed on Monday. In the event of a delay, we will notify you via email or phone.
All returns must be initiated within 48 hours of receiving an item and are eligible for store credit only. Returns are subject to a 35% re-stocking fee. Shipping costs are non-refundable and return shipping is the responsibility of the customer. All artwork and custom furniture are final sale.
Cancellations must be made within 24 hours of paying an invoice.
If you have any questions or concerns about our policies, please email email@example.com prior to completing your purchase.
If you are picking up an item from our storefront, the item must be inspected thoroughly before loading it in your vehicle, as we will not accept returns after an item has been transported by someone outside of our team.
We encourage you to fully inspect items immediately upon receipt. If an item is damaged during shipping, please contact us immediately at firstname.lastname@example.org. Damage claims must be received via email within 24 hours of the item being delivered. We strongly encourage you to keep all packaging until you've fully inspected your items. Should an item need to be returned, you'll be responsible for re-packaging.
To initiate a return, please contact email@example.com with your order number and the details of your return.
Items must be in their unopened original packaging in new, resellable condition.
Customers are responsible for all return shipping fees + vendor-specific re-stocking fees. Stevie Interiors is not responsible for returns that are lost or damaged in transit.