Shipping + Returns
Thank you for your patience as we navigate industry-wide delays due to COVID-19. Our team will keep you updated on your orders and estimated shipping times. Please know - delays are outside of our control and we're doing everything in our power to source you furniture and decor with reasonable lead times.
In stock items are shipped via UPS Monday through Friday. We strive to fulfill orders promptly and ship in-stock items within 48 hours. Orders placed over the weekend will be processed on Monday. In the event of a delay, we will notify you via email or phone.
Please note that due to current COVID-19 shipping volumes, UPS is experiencing longer than usual processing and shipping times.
Our design team has hand-selected all items on Stevie Collective for their quality. With that said, we understand the occasional return.
All returns must be initiated within 10 business days of receiving an item and our eligible for store credit only. Please contact us at firstname.lastname@example.org.
If you are picking up an item from our storefront, the item must be inspected thoroughly before loading it in your vehicle, as we will not accept returns after an item has been transported by someone outside of our team.
We encourage you to fully inspect items immediately upon receipt. If an item is damaged during shipping, please contact us immediately at email@example.com. Damage claims must be received via email within 24 hours of the item being delivered. We strongly encourage you to keep all packaging until you've fully inspected your items. Should an item need to be returned, you'll be responsible for re-packaging.
To initiate a return, please contact firstname.lastname@example.org with your order number and the details of your return.
Items must be in their unopened original packaging in new, resellable condition.
Customers are responsible for all return shipping fees + vendor-specific re-stocking fees. Stevie Collective is not responsible for returns that are lost or damaged in transit.
Shipping costs are non-refundable.
All artwork is final sale.
All custom furniture is final sale.