Defect + Damage Claims

The Process

Defects and damages are subject to inspection and approval, and need to be reported within 24 hours of delivery.

Please note, natural materials including wood and marble have variations and their imperfections are not considered defects. 


Next Steps

Please allow our team 48 hours to respond to your claim. Keep in mind, after our first contact, our process can take up to 2-3 weeks as we work with our vendors to resolve the issue. Our team is dedicated to resolving your claim and we thank you in advance for your patience.